General terms of sale

1. Scope

These terms govern (i) the sale of astrology reports delivered as digital content (files, web views or email), (ii) report credit packs and (iii) the All Access (Integral) subscription providing SpikkChat (monthly or yearly plans, and/or discussion-credit top-ups), within the meaning of EU Directive 2019/770 as implemented in France: supply of digital content and/or a digital service not on a tangible medium, rather than a physical good or a purely “offline” service.

2. Price and payment

Prices shown on the The Spikka offer page are in euros incl. VAT for consumers purchasing in France. Payment is processed by a third-party provider (Stripe). Credit packs or preferential rates may reduce the effective cost of a report: only the grid applicable to your account at checkout applies. For business customers established in the EU outside France with a valid EU VAT number, invoicing may be without French VAT with a reverse-charge statement (French CGI art. 283-2 or equivalent) as shown on the Stripe invoice.

3. Timelines and delivery

Reports are generated and delivered digitally within a maximum of two (2) hours after payment is confirmed (or, for wallet-credit orders, after the order is recorded and production starts). Under normal load, delivery is typically within about thirty (30) minutes. Deliverables are usually reports (notably PDF) sent to the email given at checkout and, where applicable, available from the signed-in workspace, subject to successful production. If delivery materially exceeds the maximum time or performance fails due to the publisher, remedies (credit, redo, partial or full refund) follow applicable law and the commercial policy in force at the time. Where applicable, deliverables also remain accessible from the signed-in workspace, subject to the retention periods in the privacy policy, individual rights (erasure, etc.) and applicable law.

4. Right of withdrawal

For consumers, a 14-day right of withdrawal may apply to distance contracts, subject to legal exceptions. Reports and SpikkChat supplied through the platform qualify as digital content or a digital service not on a tangible medium. Under French Consumer Code art. L. 221-28 13°, the right of withdrawal does not apply where performance has begun with the consumer’s prior express consent and the consumer has expressly waived the right of withdrawal before performance begins. Both conditions are captured on the site by separate, unchecked checkboxes before redirect to payment (single reports and SpikkChat), and by acceptance of the terms on the Stripe Checkout page when offered. If these consents are not properly collected, the consumer could theoretically exercise withdrawal within the legal period even after receiving the report or starting the service. For business purchases (B2B), a different regime may apply.

5. Personal data

Processing is described in the privacy policy.

5a. All Access subscription (SpikkChat) and top-ups

All Access (Integral) is the B2C offer that includes SpikkChat, a digital conversational service assisted by artificial intelligence, available from the signed-in workspace. The volume of discussion credits shown on the Pricing page is reloaded every month, on the subscription's anniversary date: the monthly no-commitment plan credits it on each successful Stripe invoice, and the yearly plan, paid in a single invoice, releases it at the same monthly rhythm throughout the paid period — credits are never released in full at sign-up. Those subscription credits are distinct from report credits (packs). One-off top-ups add discussion credits according to the grid shown at checkout. Amounts, volumes and commercial terms on Stripe Checkout prevail.

The subscription renews for successive periods until cancelled. You may request non-renewal (cancellation at the end of the current period) from the signed-in workspace or the Stripe billing portal when offered; the period already paid remains due. Subscription credits: the volume reloaded each month appears on the Pricing grid and in the interface. Those credits do not accumulate: at each monthly reload, the subscription balance is reset to the plan's volume, and any credits from the elapsed month that were not used are not carried over. If the subscription ends, the subscription balance remaining on that date stays available until used, subject to account closure (section 6). Order of consumption: subscription credits are debited first, then welcome credits, then top-ups — so that non-expiring credits are preserved as long as possible. SpikkChat top-ups: purchased top-up credits accumulate until used and are not subject to the twelve (12) month validity that applies to report credit packs. SpikkChat is not medical, psychological, legal or financial advice; answers are generated automatically and may contain errors.

Any conversational memory (keeping context across sessions) is enabled only after explicit consent in the SpikkChat UI; you may withdraw it using the options provided. Processing of data (messages, profile, credits) is described in the privacy policy. Any “unlimited” access granted to certain partner accounts is a separate, revocable commercial facility and does not change the rules for the paid All Access subscription.

SpikkChat welcome credits: a free trial volume may be credited once per email address, on the first eligible account opening. If you close the account and later re-register with the same email address, welcome credits and any freemium conversation allowance already used are not granted again; this rule prevents abuse while still allowing a new account. Paid credits (subscription, top-ups) follow Stripe billing rules.

Account and email verification: sign-up with email and password requires confirming the address (link sent by email, limited validity) before full access to the signed-in workspace. Google OAuth sign-in does not use this step when the provider already attests the address.

6. Prepaid credit packs

Buying a pack requires a signed-in client account at payment time (the same email for sign-in and on the Stripe flow): the pack is contracted for that account. Single-report purchases (natal chart, forecasts, synastry) may be made without opening an account, via the dedicated flow and the email provided for delivery. The pack purchase is then the right to order a fixed number of reports (as labelled, e.g. 3, 10 or 25 units), for report types eligible under publisher rules.

Credits are assigned to the account or client identifier (notably email / Stripe customer) linked to payment. They decrease with each completed order until the balance is zero. Validity (packs): credits from a given pack purchase remain usable for twelve (12) months from the Stripe payment confirmation date (taken as the purchase date). Carry-over: during that period, unused credits stay available on the wallet; they are not purged solely because a calendar month ends while they remain within their validity window. After the 12-month period, pack credits from that purchase that are still unspent cease to be usable, with no cash conversion or automatic extension, except any exceptional commercial offer published case by case or legal requirement. If the service ends before that date, applicable law and the commercial policy in force at the time prevail. On the platform, each pack purchase lot’s expiry is enforced automatically when a pack-credit order is debited.

Credits are not cash-convertible, not a bank deposit and bear no interest. Any refund or credit policy after crediting must be consistent with these terms and applicable law; in disputes, support exchanges and payment evidence (Stripe, emails) are relied on as permitted by law.

Pack payment constitutes acceptance of these terms and the displayed price. Crediting takes effect after Stripe confirms payment (automated processing).

Account closure: permanently closing the account (offered in the signed-in “My workspace” area) removes the sign-in account and, with no compensation or cash conversion, forfeits all wallet credits then available (notably unused pack credits and unused discussion credits). Access to the signed-in workspace, client records and account history ends when the request is processed; third-party birth data entered in the workspace may be erased or anonymised within legal limits, subject to retention of payment and billing evidence (see the privacy policy). You may later re-register with the same email address, without restoration of pack or SpikkChat welcome credits already forfeited or consumed (see section 5a above).

6 bis. Practitioners and end-client data (GDPR)

When a professional practitioner enters or imports data about their own clients in the signed-in workspace, the practitioner acts as data controller under the GDPR; the platform publisher acts as processor on the practitioner’s behalf. Roles and obligations (security, assistance, sub-processing, transfers, breach notification, etc.) are set out in a Data Processing Agreement (DPA), provided or linked on request. The practitioner remains solely responsible for informing their clients and for the lawfulness of their own processing.

7. Nature of services and limits

Astrology reports and SpikkChat exchanges are provided for entertainment and personal growth only. They do not constitute medical, psychological, legal or financial advice. The publisher assumes no liability for any decisions taken by the user based on this content. Deliverables may include automated outputs or AI-generated content: they remain exploratory materials and do not replace advice from a duly qualified professional.

8. Complaints, disputes and governing law

Complaints (quality, access, billing) must first be sent in writing to customer support at the details in the legal notice or on this page. If no amicable solution is reached within a reasonable time, any consumer covered by the French Consumer Code may refer the matter free of charge to: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris — https://www.cm2c.net — referral online via the website, by post at the address above, or by email at declarer-un-litige@cm2c.net (full details and procedure on that site). Referral to the mediator follows the prior written step with customer support. The substantive law governing the contract is in principle French law. For business customers (B2B), disputes relating to interpretation or performance may be brought before the courts with jurisdiction over the publisher’s registered office, subject to mandatory rules. For consumers (B2C), French law applies to contractual obligations without depriving consumers of more favourable mandatory rules of their country of habitual residence in the EEA; consumers may in particular bring proceedings before the courts of their domicile where EU law allows.

9. Changes to these terms

The publisher may amend these terms; the version that applies is the one online at order time (unless mandatory law says otherwise). Orders already paid remain governed by the terms accepted at payment, unless the parties agree otherwise.

10. Language and translations

These general terms are written in French. If they are translated into one or more other languages for convenience, only the French version prevails in the event of a dispute or diverging interpretation.